Our commitment to fair billing, transparent pricing, and hassle-free refunds for the Rivo Paints Online PDF Editor.
Last Updated: January 15, 2026
The Rivo Paints Online PDF Editor is a cloud-based Software-as-a-Service (SaaS) product. Because our product is a digital subscription service — not a physical good that is shipped — this policy addresses subscription management, billing practices, cancellation procedures, and our refund commitment. There are no physical shipments, deliveries, or return processes associated with our Service.
We offer three subscription tiers for the Rivo Paints Online PDF Editor:
All prices are displayed in US Dollars (USD). Applicable taxes may be added at checkout based on your jurisdiction.
Paid subscriptions are billed automatically at the beginning of each billing cycle (monthly or annually, depending on the plan you selected). We accept all major credit and debit cards, as well as ACH bank transfers for Enterprise customers.
If a payment fails, we will attempt to charge your payment method up to three additional times over a 10-day period. If all attempts fail, your account will be downgraded to the Free plan, and you may lose access to premium features and documents stored beyond the Free plan limits.
We offer a 14-day money-back guarantee on all new paid subscriptions (Professional and Enterprise). If you are not satisfied with the Service for any reason within the first 14 calendar days from the date of your initial subscription purchase, you may request a full refund of the first billing cycle payment.
To request a refund under the 14-day guarantee:
This guarantee applies to the first billing cycle only. Subsequent billing cycles are not eligible for the 14-day money-back guarantee. The 14-day guarantee does not apply to renewals, upgrades, or additional user seats added after the initial purchase.
You may cancel your paid subscription at any time through your account settings or by contacting our support team at support@rivopaints.com. Upon cancellation:
After cancellation, your account will be downgraded to the Free plan. Documents stored in cloud storage beyond the Free plan limits will be retained for 30 days, during which you can export or download them. After 30 days, documents exceeding Free plan storage limits may be permanently deleted.
If the Service experiences a major outage (defined as complete unavailability of the editing platform for more than 4 consecutive hours) that is not caused by scheduled maintenance, force majeure, or third-party services, Enterprise customers may be eligible for a prorated service credit as described in their Service Level Agreement (SLA). Professional customers may request a service credit by contacting support@rivopaints.com within 14 days of the outage event.
You may upgrade or downgrade your subscription at any time. When upgrading, the price difference will be prorated for the remainder of the current billing cycle. When downgrading, the change will take effect at the start of the next billing cycle, and no refunds or credits will be issued for the current cycle.
Enterprise customers with custom pricing, multi-year contracts, or special terms should refer to their individual Master Service Agreement (MSA) or Order Form for billing, cancellation, and refund provisions. In the event of any conflict between this policy and a signed Enterprise agreement, the Enterprise agreement shall prevail.
We encourage you to contact our support team before initiating a chargeback or payment dispute with your bank or credit card company. Chargebacks incur significant processing fees and may result in immediate account suspension. We are committed to resolving billing issues promptly and fairly. Please reach out to support@rivopaints.com for assistance.
For any questions about this Subscription & Refund Policy, billing inquiries, or refund requests, please contact us: