Privacy Policy

Your privacy and document security are our highest priorities.

Last Updated: January 15, 2026

1. Introduction

Rivo Paints Inc. ("Rivo Paints," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal data and documents. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at rivopaints.com or use the Rivo Paints Online PDF Editor (collectively, the "Service").

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please discontinue use of our Service immediately.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: When you create an account, we collect your name, email address, company name, and billing information.
  • Contact Information: When you submit a contact form or request a demo, we collect your name, email, phone number, company, and the content of your message.
  • Document Data: When you upload PDFs to our editor, we temporarily process your documents on our secure servers. We do not access, read, or analyze the content of your documents except as necessary to provide the editing service.
  • Payment Information: Payment card details are processed by our PCI-DSS compliant payment processors (Stripe). We do not store full credit card numbers on our servers.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, session duration, and interaction patterns.
  • Device Information: Browser type, operating system, screen resolution, and device identifiers.
  • IP Address & Location: We collect IP addresses for security, fraud prevention, and analytics purposes. We may derive approximate geographic location from your IP address.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and similar technologies as described in Section 7 of this policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve the Rivo Paints Online PDF Editor service.
  • To process your transactions and manage your subscription.
  • To communicate with you about your account, respond to inquiries, and provide customer support.
  • To send you product updates, security alerts, and administrative messages.
  • To monitor and analyze usage trends to improve our Service and user experience.
  • To detect, prevent, and address fraud, security breaches, and technical issues.
  • To comply with legal obligations and enforce our Terms of Service.

4. Document Security & Data Protection

Given the sensitive nature of documents processed through our PDF Editor — particularly construction blueprints, contracts, and financial documents — we implement industry-leading security measures:

  • Encryption: All documents are encrypted in transit (TLS 1.3) and at rest (256-bit AES encryption).
  • SOC 2 Type II Certification: Our infrastructure is independently audited for security, availability, and confidentiality.
  • Data Residency: All data is stored in SOC 2-certified data centers located in the United States.
  • Document Retention: Free plan documents are automatically deleted after 90 days. Professional and Enterprise customers can configure custom retention policies.
  • Access Controls: We employ role-based access controls and multi-factor authentication to protect your account.

5. Your Rights Under CCPA (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out: You have the right to opt out of the "sale" of your personal information. Rivo Paints does not sell personal information to third parties.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, please contact us at support@rivopaints.com or call us at +1 (303) 555-0147.

6. Your Rights Under GDPR (European Economic Area Residents)

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) provides you with the following rights:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right to Rectification: You may request correction of inaccurate or incomplete personal data.
  • Right to Erasure: You may request deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: You may request that we restrict the processing of your personal data.
  • Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.
  • Right to Object: You may object to the processing of your personal data for certain purposes, including direct marketing.

Our legal bases for processing personal data include: consent, performance of a contract, legitimate business interests, and compliance with legal obligations. You may withdraw your consent at any time.

7. Cookies & Tracking Technologies

We use the following types of cookies:

  • Essential Cookies: Required for the basic functionality of our website and PDF Editor. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with our website. We use Google Analytics with IP anonymization enabled.
  • Functional Cookies: Remember your preferences and settings (e.g., language, editor layout).

You can manage your cookie preferences through our Cookie Consent banner or your browser settings. Disabling certain cookies may affect the functionality of our Service.

8. Third-Party Service Providers

We share information with third-party service providers who assist in operating our Service, including:

  • Cloud Infrastructure: Amazon Web Services (AWS) — data hosting and processing.
  • Payment Processing: Stripe — subscription billing and payment handling.
  • Analytics: Google Analytics — website usage analysis.
  • Email Communications: SendGrid — transactional emails and notifications.

All third-party providers are contractually obligated to protect your data and process it only in accordance with our instructions.

9. Data Retention

We retain your personal information for as long as necessary to provide the Service and fulfill the purposes described in this policy. When you close your account, we delete your personal data within 30 days, except where we are required to retain it for legal or regulatory purposes.

10. Children's Privacy

Our Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy, your data, or wish to exercise your rights under CCPA or GDPR, please contact us:

  • Email: support@rivopaints.com
  • Phone: +1 (303) 555-0147
  • Address: Rivo Paints Inc., 1601 Blake St, Denver, CO 80202, United States